The most mundane, the most forgotten
March 7th, 2008The shower knobs I should most like to use are simple. One knob for pressure, another for temperature. Now my preferred temperature knob wouldn’t mirror what I have currently in my shower, which only has very small area on it which I consider comfortable. 80% of the knob should give a human comfortable temperature. How quickly you could find your temperature and pressure!
This represents a problem that’s indicitive of old large companies. Many times they have lost a meaningful connection to their customers. Sure there is someone in the company reading feedback cards, but it takes a bit more love than that!